Returns & Exchanges
Extended Holiday Return and Exchange Policy: To make holiday gifting easier, we've extended our return window. Purchases made now through the holiday season are eligible for returns through January 31, 2027, giving you and your gift recipients extra time to find the perfect fit. We accept returns for unworn, unwashed items with original tags. Exchanges are only available for a different size - if you'd like a different color or item, please start a return and place a new order.
FINAL SALE & CART BARN items are not eligible for returns or exchanges.
Please note: Returns and exchanges are only available for purchases made directly on our website. If you purchased elsewhere, please contact that point of sale directly. If you receive a defective item, please contact us at [email protected] right away.
How To Start A Return
Step 1
Get Ready
Locate your order number and the zip code the order was shipped to - you'll need both to start a return or exchange.
Step 2
Enter Information
Select the item(s) you'd like to return or exchange, tell us why, and choose a refund or a different size.
Step 3
Return Label
A printable shipping label will be emailed to you - or use the QR code it includes at any shipping carrier.
Step 4
Ship Your Items
Pack your item(s) back in their original packaging or a similar box or bag, attach the label, and drop it in the mail.
Step 5
Notification
Once your return or exchange is received and processed, we'll send you an email confirmation.
Returns & Exchanges Policy
You're welcome to return unworn, unwashed and unaltered items purchased from williammurraygolf.com within 60 days of purchase. Item(s) may be refunded to your original payment method or as online credit - final sale items may not be returned. Rewards points will be added back to your account. Exchanges are only available for a different size of the same item, not a different color or item - for those, return the original and place a new order.
Free Shipping Return Labels
Our return labels use US ground shipping for US orders only; returns take 2-3 weeks and you'll get an email confirmation once processed. We don't supply a shipping label for international orders. Each return must be processed individually with its own label and order number - only items tied to the order number on the label will be refunded, so please don't combine items from multiple orders in one package.
Gift Returns
We're happy to help with a gift return. For the quickest processing, locate the order number and email address of the person who gave you the item and start your gift return below. Don't have that information? Contact us and we'll help track down the order. Once verified, we'll issue a williammurraygolf.com gift card for the purchase amount after the item arrives at our warehouse.
Damaged or Defective Items
Received a damaged or defective item, or something that isn't holding up to normal wear? Email our Customer Service Team a photo of the issue along with a written description, your full name, and your shipping address within one year of purchase, and we'll take it from there.