Product Suggestions
Suggestions
Returns
We will gladly take any returns/exchanges within 60 days of delivery as long as the items were not marked as Final Sale items (indicated by price ending in $.99).
To be eligible for a return, your item must be unworn, unwashed, and in salable condition. Additionally, any original tags must be intact for all items that include tags.
To set up a return, please visit our automated returns/exchange app at https://william-murray-golf.loopreturns.com/#/. Follow the instructions provided and you'll be sent a return label to send back your order and set up an exchange item. Please make sure to include "WMG-" before your order number otherwise the system won't recognize it.
There are certain situations where only partial refunds or store credit may be granted (if applicable)
Any item not in its original condition, (e.g., item is damaged or missing parts for reasons not due to our error)
Any item that is returned more than 60 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 1-3 business days.
Please note that $5.00 will be deducted from the refund total for the return shipping costs and restocking of the items.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].
Final Sale items (if applicable)
Final Sale items (indicated by price ending in $.99) are not eligible for returns/exchanges.
Exchanges (if applicable)
We are happy to replace items if they are defective or damaged. If you have a defective/damaged item, please email us at [email protected].
If you need to exchange your item for the same item in a different size, please visit our automated returns/exchange app at https://william-murray-golf.loopreturns.com/#/. Follow the instructions provided and you'll be sent a return label to send back your order and set up an exchange item. Please make sure to include "WMG-" before your order number, otherwise the system won't recognize it.
If you would like to exchange for anything other than a different size, you would have to return the item for a refund or store credit and then repurchase the desired item.
Once we receive the returned item, we'll process your exchange. Please let us know if you have any other questions.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return.
Please visit our automated returns/exchange app at https://william-murray-golf.loopreturns.com/#/ and look toward the bottom where it says, "Returning or exchanging a gift?" and click on the button that says "Start Here."
If you don't have the order number and shipping zip code, you can click on the link below that says "Don't have your order information?" Please fill out the questions to help locate the order number. Once the order is located, you'll be sent a return label to send back your order. We'll process your return/exchange request as soon as the returned item is received.
Shipping
To return your product, please use our automated system to receive a return shipping label. This will help our returns team track any incoming items and speed up the process.
Shipping costs are non-refundable. If you receive a refund, Please note that $5.00 will be deducted from the refund total for the return shipping costs and restocking of the items. Return shipping costs for an exchange are covered by WMG.
Your exchanged item will ship after the returned item has been received and processed (typically within 2 days). The time it takes for your exchanged product to reach you may vary, depending on where you live.
